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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dana Cummings

Dana Cummings

August 12, 2025

5  out of  5
rating by Dana Cummings
"Carol helped me review the coverage on my mother’s auto policy to help us save money without sacrificing the protection that we need. She was extremely helpful and reduced the monthly premium by about $60.00."
We responded:
"Thank you so much for sharing your experience! We’re delighted to hear that Carol was able to help you review your mother’s auto policy and find ways to save money while maintaining the coverage you need. Saving $60 a month is a great outcome, and we’re so glad we could assist you. If you have any other questions or need further help in the future, please don’t hesitate to reach out. Your trust means a lot to us! Warm regards, Shayne and Team"
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Michelle Fruge

August 6, 2025

5  out of  5
rating by Michelle Fruge
"Recently switched to Shayne as our State Farm agent and we were welcomed with open arms. Carol answered all our questions, even on her day off! I only wish we had changed sooner!"
We responded:
"Thank you so much for your kind words and for choosing our agency! We’re thrilled to hear that you felt welcomed and supported by our office. Carol and our entire team are dedicated to providing exceptional service, and your feedback means a lot to us. We’re grateful to have you as part of our State Farm family! Warm regards, Shayne and Team"
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Logan Hoff

July 15, 2025

5  out of  5
rating by Logan Hoff
"Me and my girlfriend both needed help through statefarm and the multiple people that i talked to and assisted me were nothing but angels, and they cared so much about the problem we were facing if you need anything go through these people they will help in any way they can"
We responded:
" Hi Logan, Thank you so much for your kind words and for sharing your experience with us. We’re truly grateful to hear that you and your girlfriend felt supported and cared for during a difficult time. Our team is dedicated to helping our customers, and your feedback means the world to us. If you ever need anything else or have any questions in the future, please know that we’re always here for you. Wishing you both all the best! With appreciation, Shayne Laughlin & State Farm Team "
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Coryn Knippers

July 14, 2025

5  out of  5
rating by Coryn Knippers
"Jami Marras helped us with our life insurance policy recently and really was so helpful! She was very knowledgeable and able to do everything over the phone which made it so easy with a busy schedule. She was able to educate my husband and I on what would be best for our family and made this process so easy and stress free. Thank you for helping us and answering all of our questions! You are incredible at what you do!"
We responded:
"Thank you so much for taking the time to share your experience! We’re delighted to hear that Jami was able to make the process easy and informative for you and your husband. Our goal is always to provide knowledgeable guidance and convenient service, so it’s wonderful to know Jami could meet your needs—especially with your busy schedule. If you have any more questions or need further assistance, please don’t hesitate to reach out. We truly appreciate your trust in us! Best regards, Shayne and Team"
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Bob Higginbotham

June 25, 2025

5  out of  5
rating by Bob Higginbotham
"Always friendly, very knowledgeable and professional thank you Carol"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Michelle Land

June 24, 2025

5  out of  5
rating by Michelle Land
"This team of professionals is not your usual insurance office. They are honest, customer focused and have many years of combined experience plus they love their clients ♥️"
We responded:
"Thank you so much for your heartfelt review! We truly appreciate your kind words and are grateful for the trust you’ve placed in our team. Providing honest, customer-focused service is at the heart of everything we do, and it means a lot to know you feel valued and cared for. We love having you as part of our State Farm family! ♥️ Warm regards, Shayne and Team"
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Celia Broussard

June 24, 2025

5  out of  5
rating by Celia Broussard
"Shayne and her staff have always responded in a timely manner and with a smile each time."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you’ve had positive experiences with our team and that we’ve been able to respond to your needs quickly and with a smile. Your satisfaction is our top priority, and we truly appreciate your trust and support. If there’s ever anything else we can do for you, please let us know! Warm regards, Shayne and Team"
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Phara Jonaus

June 18, 2025

5  out of  5
rating by Phara Jonaus
"She’s so kind and sweet Person she always here to help us out Thank you so much Mrs Jami for always here for us"
We responded:
"Thank you so much for your thoughtful words! We’re delighted to hear how much you appreciate Mrs. Jami’s kindness and support. She truly cares about our clients and is always happy to help. Your gratitude means a lot to all of us. My State Farm team and I are happy to be your good neighbor! Warm regards, Shayne and Team "
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Brad Tessa Orsot

June 18, 2025

5  out of  5
rating by Brad Tessa Orsot
"I had a great experience with State Farm, and I especially want to highlight the outstanding service I received from Jami. She was incredibly helpful, knowledgeable, and made the whole process smooth and stress-free. Whether it was answering my questions, helping me understand my coverage options, or just being genuinely friendly and professional, Jami went above and beyond. It’s rare to find that kind of personalized service these days. I feel confident and well taken care of with State Farm thanks to her!"
We responded:
"Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Jami provided you with the helpful, knowledgeable, and personalized service you deserve. Our goal is always to make the insurance process as smooth and stress-free as possible, and it’s great to know Jami went above and beyond for you. Your confidence and trust mean the world to us. If you ever have more questions or need assistance in the future, we’re always here to help! Warm regards, Shayne and Team"
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Keith LeLeux

June 9, 2025

5  out of  5
rating by Keith LeLeux
"This office always puts customer service first."
We responded:
"Thank you so much for your kind words! We truly appreciate you recognizing our commitment to customer service. Putting our clients first is our top priority, and we’re grateful for the opportunity to serve you. If you ever need anything, please don’t hesitate to reach out! Warm regards, Shayne and Team"
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Brenda A Sonnier

June 5, 2025

5  out of  5
rating by Brenda A Sonnier
"I just called in at Shayne Laughlin/ State Farm Ins. to pay my homeowners ins. They were so nice and helpful in helping me change a few things on my policy. I really appreciated that they took the time to go over my policy with me. Thank You Carrol! Brenda Sonnier"
We responded:
"Thank you so much for your thoughtful review, Brenda! We’re delighted to hear that Carol was able to assist you with your homeowners policy and make the process easy and pleasant. Taking the time to go over your policy and answer your questions is very important to us, and we’re glad you felt supported. If you ever need anything else, please don’t hesitate to reach out. We truly appreciate your trust in our team! Warm regards, Shayne and Team"
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gregory cormier

June 4, 2025

5  out of  5
rating by gregory cormier
"She does a great job keeping me informed on everything."
We responded:
"Thank you so much for your kind words! We’re glad to hear you feel well-informed and supported—that’s exactly what we strive for with every client. If you ever have more questions or need assistance, we’re always here to help! Warm regards, Shayne and Team"
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Laura LeBlanc

May 28, 2025

5  out of  5
rating by Laura LeBlanc
"It’s always a quick and easy process when dealing Shayne and her office. They go out of their way to be informative and helpful, and make every interaction personal and painless."
We responded:
"Thank you so much for your wonderful feedback! We’re delighted to hear that your experiences with our office have been quick, easy, and personal. Providing helpful information and making the process as smooth as possible is always our goal. We truly appreciate your trust and look forward to continuing to serve you! Warm regards, Shayne and Team"
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scott sonnier

May 27, 2025

5  out of  5
rating by scott sonnier
"Shayne Laughlin State Farm is the best. Problems are easily fixed, the staff is beyond amazing, and everyone is always willing to help. Thank you all for always being so friendly."
We responded:
"Thank you so much for your kind words and wonderful review! We’re thrilled to hear that you’ve had such positive experiences with our team. Making sure problems are resolved quickly and treating our clients with friendliness and care is very important to us. Your appreciation truly means a lot. If you ever need anything, please know we’re always here to help! Warm regards, Shayne and Team"
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Ryan Dickerson

May 27, 2025

5  out of  5
rating by Ryan Dickerson
"We've used Shayne and her staff for many years and have always had top notch service and care. You can sense the passion they have for taking care of their clients. Heavily recommended to any all!"
We responded:
"Thank you so much for your continued trust and loyalty over the years! We truly appreciate your kind words and recommendation. Providing top-notch service and genuine care for our clients is our passion, and it means a lot to know you’ve felt that dedication. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thank you again for being a valued part of our State Farm family! Warm regards, Shayne and Team"
Profile photo of Brandy Guillory

Brandy Guillory

May 23, 2025

5  out of  5
rating by Brandy Guillory
"Shayne’s office is so informative, transparent and helpful. Especially Jami Marras, she’s always pleasant and professional. She was so helpful when renewing life insurance policies for my husband and myself and purchasing new policies for my children. She’s always available to answer questions, find the answers or refer to her Agent for assistance."
We responded:
"Thank you so much for your thoughtful review! We’re delighted to hear that you’ve had such a positive experience with our office and that Jami has been especially helpful and professional. Making sure our clients feel informed and supported is a top priority for us, and we’re glad Jami could assist you and your family with your life insurance needs. If you ever have more questions or need further assistance, please don’t hesitate to reach out. We truly appreciate your trust in our team! Warm regards, Shayne and Team"
Profile photo of Danielle Marras

Danielle Marras

May 23, 2025

5  out of  5
rating by Danielle Marras
"My experience with Jami has been fantastic, she has been nothing but helpful and super nice about any of the needs that I have!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a fantastic experience with Jami. She always strives to be helpful and provide friendly service, and your feedback means a lot to us. If you ever need anything else, please don’t hesitate to reach out—we’re always here to help! Warm regards, Shayne and Team"
Profile photo of Crystal Doucet

Crystal Doucet

May 22, 2025

5  out of  5
rating by Crystal Doucet
"Jami Marras is so helpful and professional with everything! She takes the time to explain everything & answers all my questions! highly recommend"
We responded:
"Thank you so much for your wonderful feedback! We’re delighted to hear that Jami has been so helpful and professional in assisting you. Taking the time to explain everything and answer your questions is very important to us. Your recommendation truly means a lot. If you ever need anything else, please feel free to reach out! Warm regards, Shayne and Team"
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Justin Hafer

May 22, 2025

5  out of  5
rating by Justin Hafer
"Excellent service that was easy quick and thorough all at the same time."
We responded:
"Thank you so much for your kind words! We’re glad to hear that you found our service easy, quick, and thorough. Providing an efficient and seamless experience is always our goal. If you ever need anything else, please don’t hesitate to reach out! Warm regards, Shayne and Team"
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Eliazar Vargas

May 22, 2025

5  out of  5
rating by Eliazar Vargas
"Muy recomendable ,las personas muy amables, en especial Perla la muchacha que habla español de muy buena ayuda en todo cuando fui con ellos ella me ayudó en todo , todos se portaron muy bien, lorecomiendo 100%"
We responded:
"¡Muchísimas gracias por su excelente reseña y amable recomendación! Nos alegra saber que tuvo una experiencia positiva con nuestro equipo y que Perla pudo ayudarle en español. Brindar un servicio amable y útil a todos nuestros clientes es muy importante para nosotros. Si necesita algo en el futuro, no dude en contactarnos. ¡Agradecemos mucho su confianza! Saludos cordiales, Shayne y su equipo"
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David Grubb

May 22, 2025

5  out of  5
rating by David Grubb
"Jami was so helpful and worked so hard to get us a good price. 10/10"
We responded:
"Thank you so much for your fantastic review! We’re thrilled to hear that Jami was able to help you and worked hard to find you a great price. Your satisfaction means a lot to us, and we truly appreciate your 10/10 rating. If you ever need anything else, please don’t hesitate to reach out! Warm regards, Shayne and Team"
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jayandpennyz

May 22, 2025

5  out of  5
rating by jayandpennyz
"I have been with Shane Laughlin start farm for about 5 years. I love the personal attention and no question is every a “no big deal) I feel like they watch my policies and contact us if there is a better deal or we need to make changes. And let’s not forget the staff. Absolutely the best around!"
We responded:
"Thank you so much for your loyalty and for sharing your wonderful experience! We’re honored to have served you for the past five years and are so glad you feel valued and cared for by our team. Keeping a close eye on your policies and making sure you have the best options is always our goal. We truly appreciate your kind words about our staff—they work hard every day to provide the best service possible. If you ever have any questions or need assistance, please know we’re always here for you! Warm regards, Shayne and Team"
Profile photo of Kelli Elliott

Kelli Elliott

May 22, 2025

5  out of  5
rating by Kelli Elliott
"Shayne Laughlin State Farm office has seen me through many insurance and financial planning needs."
We responded:
"Thank you so much for your kind words and continued trust in our office! We’re honored to have been able to support you through your insurance and financial planning needs over the years. Providing reliable guidance and personalized service is always our goal. If you ever have any questions or need further assistance, please don’t hesitate to reach out. We truly appreciate having you as part of our State Farm family! Warm regards, Shayne and Team"
Profile photo of Salvador Alvarado

Salvador Alvarado

May 22, 2025

5  out of  5
rating by Salvador Alvarado
"Great treatment with Perla in State Farm Insurance agent estar con State Farm con la atención que nos da perla y su manager"
We responded:
"¡Muchas gracias por sus amables palabras! Nos alegra saber que ha recibido un excelente trato de parte de Perla y su gerente. Brindar un servicio atento y amable es muy importante para nosotros. Si necesita algo más, no dude en contactarnos. ¡Agradecemos mucho su confianza en nuestro equipo! Saludos cordiales, Shayne y su equipo"
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Wendy Castillo

May 22, 2025

5  out of  5
rating by Wendy Castillo
"Personal eficiente,amables y dispuesto a resolver cualquier dudas y problemas . Llevo casi 5 años con ellos y hasta ahora todo bien. Dios los bendiga"
We responded:
"¡Muchísimas gracias por su excelente reseña y por confiar en nosotros durante casi cinco años! Nos alegra saber que nuestro personal ha sido eficiente, amable y siempre dispuesto a ayudarle con cualquier duda o problema. Su satisfacción es muy importante para nosotros. Si necesita algo más, no dude en contactarnos. ¡Dios lo bendiga también! Saludos cordiales, Shayne y su equipo"