Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Renee LeJeune

Renee LeJeune

October 1, 2025

5  out of  5
rating by Renee LeJeune
"Shayne and her team are dedicated to providing service with a personal touch. After my accident, Shayne assisted me with the claims process every step of the way and was genuinely concerned with getting our vehicle back on the road. Face to face service is a rarity these days; but not with the team at Shayne Laughlin State Farm. When I've had questions I can walk in off the street, no appointment needed, and sit and speak to someone in person without feeling rushed. We appreciate Shayne's work ethic and the motivation of her team to truly be of service to our family for our home and auto insurance."
Profile photo of Kathleen Stewart

Kathleen Stewart

September 30, 2025

5  out of  5
rating by Kathleen Stewart
"Love this office! Have been with this office for quite awhile. Everyone has made it simple, easy and understandable whenever I've had to talk to them or had questions. And always courteous. Not an easy thing to do given the nature of the job. But they do it every time. Thank you Shayne and thank you Carol!"
We responded:
"Thank you so much for your wonderful review and continued trust in our office! We’re so glad to hear that our team has been able to make things simple, easy, and understandable for you, while always providing courteous service. Shayne, Carol, and the entire team truly appreciate your kind words. If you ever have any questions or need assistance, please don’t hesitate to reach out. Thank you for being a valued part of our State Farm family! Warm regards, Shayne and Team"
Profile photo of Noah Barrow

Noah Barrow

September 30, 2025

5  out of  5
rating by Noah Barrow
"Jake Landry was very very helpful and professional. He helped me and my wife get a good quote on our cars and he was a great young man!"
We responded:
"Thank you so much for your 5 star review! We’re delighted to hear that Jake was helpful and professional in assisting you and your wife with your car insurance quote. Jake truly appreciates your feedback, and we’re grateful to have him as part of our team. If you ever need anything else, please don’t hesitate to reach out! Warm regards, Shayne and Team"
Profile photo of Patti

Patti

September 26, 2025

5  out of  5
rating by Patti
"Shayne & her team do an amazing job taking care of their customers! Always professional, polite, & efficient! Carol always does a fantastic job taking care of so many things, regarding our insurance ! She helped me with an issue with my FEMA policy several years ago, and she always makes sure our insurance coverage is exactly what we need! We appreciate the excellent customer service! Thanks for taking care of our family!"
We responded:
"Thank you so much for your heartfelt review and kind words! We’re thrilled to hear that Shayne, Carol, and the entire team have been able to provide professional, polite, and efficient service for your family. Carol truly cares about making sure your coverage meets your needs, and it means a lot to know she was able to assist with your FEMA policy issue. We appreciate your trust and are honored to take care of your family’s insurance needs. If you ever need anything, please don’t hesitate to reach out! Warm regards, Shayne and Team"
Profile photo of Lloyd Hanks

Lloyd Hanks

September 17, 2025

5  out of  5
rating by Lloyd Hanks
"Agent Carol Guillory offered Great Services, Very Informative/ Patient and Professional. Thank You for Your Time, Kindness and Support"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Carol provided you with great service, patience, and professionalism. Your appreciation means a lot to her and to all of us. If you ever need anything else, please don’t hesitate to reach out. We’re here to help! Warm regards, Shayne and Team"
Profile photo of Madie Rae

Madie Rae

September 16, 2025

5  out of  5
rating by Madie Rae
"Carol Guillory was super helpful for me as a first time insurance purchaser. She was very thorough and made sure I understood everything my policy covered. The whole process was extremely easy and I would definitely recommend this office."
We responded:
"Thank you so much for your wonderful review! We’re delighted to hear that Carol was able to guide you through your first insurance purchase with thoroughness and care. Making the process easy and ensuring you understand your coverage is very important to us. We truly appreciate your recommendation and are always here if you need any assistance in the future! Warm regards, Shayne and Team"
Profile photo of Michael Chapman

Michael Chapman

September 16, 2025

5  out of  5
rating by Michael Chapman
"It was my daughter’s first time to get auto insurance on her own. Carol Guillory explained every option where it was easy for her to understand"
We responded:
"Thank you so much for sharing your experience! We’re happy to hear that Carol was able to clearly explain the auto insurance options to your daughter, making her first experience easy and understandable. Guiding our clients through important decisions with clarity is very important to us. If you or your daughter ever have any questions or need assistance, please don’t hesitate to reach out. We appreciate your trust in our team! Warm regards, Shayne and Team"
Profile photo of Meghan Venable

Meghan Venable

September 4, 2025

5  out of  5
rating by Meghan Venable
"Highly recommend Jami at Shayne's office for all of your insurance needs! She finds all the discounts, very knowledgeable with products and is super easy to work with!"
We responded:
"Thank you so much for your glowing recommendation! We’re delighted to hear that Jami has been able to help you find great discounts and provide knowledgeable, easy-to-work-with service. Your trust means a lot to us. If you ever need anything else, please don’t hesitate to reach out! Warm regards, Shayne and Team"
Profile photo of Zayn Bryant

Zayn Bryant

August 22, 2025

5  out of  5
rating by Zayn Bryant
"Jake made the switching process simple and easy like it should be. I’m saving over $130 a month now. Thanks Jake"
We responded:
"Thank you so much for your great feedback! We’re thrilled to hear that Jake made the switching process simple and helped you save over $130 a month. Your satisfaction is our priority, and we appreciate your trust in our team. If you ever need anything else, please don’t hesitate to reach out! Warm regards, Shayne and Team"
Profile photo of Barbara

Barbara

August 19, 2025

5  out of  5
rating by Barbara
"Shayne and her staff are always pleasant, attentive and helpful. I would recommend them to anyone looking for a professional insurance agent."
We responded:
"Thank you so much for your kind words and recommendation! We’re delighted to hear that you’ve consistently experienced pleasant, attentive, and helpful service from Shayne and our team. Providing professional and caring support is always our goal. If you ever need anything, please don’t hesitate to reach out. We truly appreciate having you as part of our State Farm family! Warm regards, Shayne and Team"
Profile photo of Vickie Leger

Vickie Leger

August 19, 2025

5  out of  5
rating by Vickie Leger
"Every time I call Or email these amazing ladies, they always respond so quickly and are so friendly!!!"
We responded:
"Thank you! We’re thrilled to hear that our team responds quickly and with friendliness every time you reach out. Providing prompt and warm service is very important to us. If you ever need anything else, please don’t hesitate to contact us. We truly appreciate your trust! Warm regards, Shayne and Team"
Profile photo of Dana Cummings

Dana Cummings

August 12, 2025

5  out of  5
rating by Dana Cummings
"Carol helped me review the coverage on my mother’s auto policy to help us save money without sacrificing the protection that we need. She was extremely helpful and reduced the monthly premium by about $60.00."
We responded:
"Thank you so much for sharing your experience! We’re delighted to hear that Carol was able to help you review your mother’s auto policy and find ways to save money while maintaining the coverage you need. Saving $60 a month is a great outcome, and we’re so glad we could assist you. If you have any other questions or need further help in the future, please don’t hesitate to reach out. Your trust means a lot to us! Warm regards, Shayne and Team"
Profile photo of Michelle Fruge

Michelle Fruge

August 6, 2025

5  out of  5
rating by Michelle Fruge
"Recently switched to Shayne as our State Farm agent and we were welcomed with open arms. Carol answered all our questions, even on her day off! I only wish we had changed sooner!"
We responded:
"Thank you so much for your kind words and for choosing our agency! We’re thrilled to hear that you felt welcomed and supported by our office. Carol and our entire team are dedicated to providing exceptional service, and your feedback means a lot to us. We’re grateful to have you as part of our State Farm family! Warm regards, Shayne and Team"
Profile photo of Logan Hoff

Logan Hoff

July 15, 2025

5  out of  5
rating by Logan Hoff
"Me and my girlfriend both needed help through statefarm and the multiple people that i talked to and assisted me were nothing but angels, and they cared so much about the problem we were facing if you need anything go through these people they will help in any way they can"
We responded:
" Hi Logan, Thank you so much for your kind words and for sharing your experience with us. We’re truly grateful to hear that you and your girlfriend felt supported and cared for during a difficult time. Our team is dedicated to helping our customers, and your feedback means the world to us. If you ever need anything else or have any questions in the future, please know that we’re always here for you. Wishing you both all the best! With appreciation, Shayne Laughlin & State Farm Team "
Profile photo of Coryn Knippers

Coryn Knippers

July 14, 2025

5  out of  5
rating by Coryn Knippers
"Jami Marras helped us with our life insurance policy recently and really was so helpful! She was very knowledgeable and able to do everything over the phone which made it so easy with a busy schedule. She was able to educate my husband and I on what would be best for our family and made this process so easy and stress free. Thank you for helping us and answering all of our questions! You are incredible at what you do!"
We responded:
"Thank you so much for taking the time to share your experience! We’re delighted to hear that Jami was able to make the process easy and informative for you and your husband. Our goal is always to provide knowledgeable guidance and convenient service, so it’s wonderful to know Jami could meet your needs—especially with your busy schedule. If you have any more questions or need further assistance, please don’t hesitate to reach out. We truly appreciate your trust in us! Best regards, Shayne and Team"
Profile photo of Bob Higginbotham

Bob Higginbotham

June 25, 2025

5  out of  5
rating by Bob Higginbotham
"Always friendly, very knowledgeable and professional thank you Carol"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Michelle Land

Michelle Land

June 24, 2025

5  out of  5
rating by Michelle Land
"This team of professionals is not your usual insurance office. They are honest, customer focused and have many years of combined experience plus they love their clients ♥️"
We responded:
"Thank you so much for your heartfelt review! We truly appreciate your kind words and are grateful for the trust you’ve placed in our team. Providing honest, customer-focused service is at the heart of everything we do, and it means a lot to know you feel valued and cared for. We love having you as part of our State Farm family! ♥️ Warm regards, Shayne and Team"
Profile photo of Celia Broussard

Celia Broussard

June 24, 2025

5  out of  5
rating by Celia Broussard
"Shayne and her staff have always responded in a timely manner and with a smile each time."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you’ve had positive experiences with our team and that we’ve been able to respond to your needs quickly and with a smile. Your satisfaction is our top priority, and we truly appreciate your trust and support. If there’s ever anything else we can do for you, please let us know! Warm regards, Shayne and Team"
Profile photo of Phara Jonaus

Phara Jonaus

June 18, 2025

5  out of  5
rating by Phara Jonaus
"She’s so kind and sweet Person she always here to help us out Thank you so much Mrs Jami for always here for us"
We responded:
"Thank you so much for your thoughtful words! We’re delighted to hear how much you appreciate Mrs. Jami’s kindness and support. She truly cares about our clients and is always happy to help. Your gratitude means a lot to all of us. My State Farm team and I are happy to be your good neighbor! Warm regards, Shayne and Team "
Profile photo of Brad Tessa Orsot

Brad Tessa Orsot

June 18, 2025

5  out of  5
rating by Brad Tessa Orsot
"I had a great experience with State Farm, and I especially want to highlight the outstanding service I received from Jami. She was incredibly helpful, knowledgeable, and made the whole process smooth and stress-free. Whether it was answering my questions, helping me understand my coverage options, or just being genuinely friendly and professional, Jami went above and beyond. It’s rare to find that kind of personalized service these days. I feel confident and well taken care of with State Farm thanks to her!"
We responded:
"Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Jami provided you with the helpful, knowledgeable, and personalized service you deserve. Our goal is always to make the insurance process as smooth and stress-free as possible, and it’s great to know Jami went above and beyond for you. Your confidence and trust mean the world to us. If you ever have more questions or need assistance in the future, we’re always here to help! Warm regards, Shayne and Team"
Profile photo of Keith LeLeux

Keith LeLeux

June 9, 2025

5  out of  5
rating by Keith LeLeux
"This office always puts customer service first."
We responded:
"Thank you so much for your kind words! We truly appreciate you recognizing our commitment to customer service. Putting our clients first is our top priority, and we’re grateful for the opportunity to serve you. If you ever need anything, please don’t hesitate to reach out! Warm regards, Shayne and Team"
Profile photo of Brenda A Sonnier

Brenda A Sonnier

June 5, 2025

5  out of  5
rating by Brenda A Sonnier
"I just called in at Shayne Laughlin/ State Farm Ins. to pay my homeowners ins. They were so nice and helpful in helping me change a few things on my policy. I really appreciated that they took the time to go over my policy with me. Thank You Carrol! Brenda Sonnier"
We responded:
"Thank you so much for your thoughtful review, Brenda! We’re delighted to hear that Carol was able to assist you with your homeowners policy and make the process easy and pleasant. Taking the time to go over your policy and answer your questions is very important to us, and we’re glad you felt supported. If you ever need anything else, please don’t hesitate to reach out. We truly appreciate your trust in our team! Warm regards, Shayne and Team"
Profile photo of gregory cormier

gregory cormier

June 4, 2025

5  out of  5
rating by gregory cormier
"She does a great job keeping me informed on everything."
We responded:
"Thank you so much for your kind words! We’re glad to hear you feel well-informed and supported—that’s exactly what we strive for with every client. If you ever have more questions or need assistance, we’re always here to help! Warm regards, Shayne and Team"
Profile photo of Laura LeBlanc

Laura LeBlanc

May 28, 2025

5  out of  5
rating by Laura LeBlanc
"It’s always a quick and easy process when dealing Shayne and her office. They go out of their way to be informative and helpful, and make every interaction personal and painless."
We responded:
"Thank you so much for your wonderful feedback! We’re delighted to hear that your experiences with our office have been quick, easy, and personal. Providing helpful information and making the process as smooth as possible is always our goal. We truly appreciate your trust and look forward to continuing to serve you! Warm regards, Shayne and Team"
Profile photo of scott sonnier

scott sonnier

May 27, 2025

5  out of  5
rating by scott sonnier
"Shayne Laughlin State Farm is the best. Problems are easily fixed, the staff is beyond amazing, and everyone is always willing to help. Thank you all for always being so friendly."
We responded:
"Thank you so much for your kind words and wonderful review! We’re thrilled to hear that you’ve had such positive experiences with our team. Making sure problems are resolved quickly and treating our clients with friendliness and care is very important to us. Your appreciation truly means a lot. If you ever need anything, please know we’re always here to help! Warm regards, Shayne and Team"