State Farm® Insurance Agent Shayne Laughlin

"I would definitely recommend Shayne Laughlin (State Farm insurance) I can’t say enough good things about her and her staff. They have gone out of their way to help me, ( and I have really needed their assistance with a claim) If they couldn’t answer the question ( because it was with another insurance company) Carol got the other people on a three way call to explain and solve the issue. I honestly don’t know what I would have done without her. I know I have probably spoken to about all of her staff for one reason or another and they have always answered my questions, which calmed my nerves. Thank y’all so much."

"★★★★★ State Farm/Shayne Laughlin has an excellent team! Everyone is friendly, informative, and always willing to help. Almost like I’m part of their family:) From the moment you walk into their office, you feel welcomed and valued. Their professionalism and customer service are 5 star for sure. Thank you, State Farm, for all of your help! And you never know, you might get a free picture on your way out :)"

"Worth helped us so much. He was always ready to assist any request we made!"

"I love this office.They work as a team. Carol has helped me in the last few years. She is very professional, friendly, knowledgeable and patient. She not only tells me what I need to know, she writes it down or gives me a printout. She promptly answers all calls, emails and texts. Perla helped me after Hurricane Laura and gave the same great service. And Shayne is always accessible and very helpful as well. I highly recommend this agency!"

"Very helpful and very friendly ! Jami is the best! Thank you again so much !"

"Helpful and polite"

"The staff at Shayne Laughlin’s office is always willing to go the extra step to save me money and help out with my policies. They are also super friendly."

"Ms. Perla is respectful, polite and understanding. Very thankful to have her as an agent. Thank you, Ms. Perla!"

"The staff at Shayne’s office are always friendly and quick to reply! On more than one weather event, Shayne or her staff reached out to check on us before we called them!"

"Always helpful and kind at this office."

"Always excellent service. Today Carol helped me. She was great. Looking forward to seeing the new office."

"Get with Jami Marras for all your insurance needs! She was awesome! Jami was so helpful and professional with everything!"

"I have been a customer with Shayne Laughlin State Farm for many many years. Every time I call the office the staff is so very nice and helpful, they have never let me down! (Mrs. Carol you are the best 😉)."

"Such great service!! Very professional, knowledgeable and helpful!!"

"I've been with Shayne Laughlin's State Farm Agency for many years now. In fact, I was with State Farm before Shayne took over after Dale Bernard retired. They have always been available and willing to talk either on the phone, or in person. Shayne's staff has always welcomed my visits and phone calls, whether to discuss automobile concerns, or the right coverage on our home. Any claims we have had were settled promptly, and satisfactorily. Give them a call today for any of your insurance needs. I promise, you will be glad you did. I'm glad I did, some 30+ years ago."

"Fast, friendly, professional Helped immensely when I was in 2 not-my-fault wrecks in a period of 6 weeks. Always fights for me Highly recommend"

"Shayne and team is the best! Very helpful very patient helping their customers. I enjoy visiting with staff when I am able to go in.Highly recommended!!!"

"The entire staff at Shayne Laughlin’s office is great. But Perla is especially fantastic. I can’t even list all the ways she has helped me. But most recently, she has gone above and beyond to help me take care of some changes with life insurance. She even drove to meet me so I could sign documents. I highly recommend Perla and Shayne Laughlin-State Farm!"

"Outstanding Performance and services!"

"Super polite, helpful and honest people! A pleasure to do business with without having to stepping outside of your own home or work."

"Had a great office experience everyone always makes me feel so happy when I'm having a bad day"

"Best State Farm Agency in Lake Charles. If you want great service ask for Ms. Perla. Personable and knowledgeable, Always helpful any time of day."

"My favorite insurance ladies! Jami is always taking great care of us."

"Excellent customer service from a knowledgeable team who are always willing to help. I highly recommend them to provide all your insurance needs. They ARE there when you need them most."

"Perla Puente is the best and my go to person for all thing’s insurance. Perla not only gave us different options, she spent her time explaining and making sure we understood the differences between them. She made us feel like family and not just a client. Ask for Perla for all your insurance needs."